Privacy Policy
Last Updated: February 2026
Privacy Policy
At The Riverwood Branding Co. ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines the types of personal information we collect, how we use it, and the rights you have regarding your information.
Information We Collect
We may collect personal information that you voluntarily provide when you visit our website, communicate with us, or submit an enquiry. This may include:
- Your name
- Email address
- Studio or business name
- Your role at your studio
- Any additional details you choose to share through our enquiry form or in correspondence with us
We also automatically collect general usage data such as your IP address, browser type, pages visited, and time spent on the site. We use cookies and similar technologies to enhance your experience and improve website performance. This data is collected in accordance with APP 3 (Collection of Solicited Personal Information).
How We Use Your Information
We use the personal information we collect for the following purposes, in accordance with APP 6 (Use or Disclosure of Personal Information):
- To respond to your enquiry and assess whether our services are a fit for your studio
- To communicate with you about our services if you have expressed interest
- To improve and optimise our website experience
- To send relevant updates or content (only with your consent)
- To comply with applicable legal obligations
Lawful Basis for Collection
We collect personal information only when it is reasonably necessary for our business functions and activities, as required by APP 3. Where we collect sensitive information (which is unlikely in the ordinary course of our business), we will obtain your consent unless an exception under the APPs applies.
Data Sharing
We do not sell or rent your personal information.
We may share your information with trusted third-party service providers who assist us in operating our website, managing communications, and delivering our services. These may include:
- Website hosting providers
- Email service providers
- Scheduling and calendar tools
- Analytics services
These third parties are bound by contractual obligations to handle your data securely and only for the purposes we specify. Some of these providers may store data outside of Australia. Where this occurs, we take reasonable steps to ensure that the overseas recipient handles your personal information in a manner consistent with the APPs, as required by APP 8 (Cross-Border Disclosure of Personal Information).
We may also disclose information if required by law or to protect our legal rights.
Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you (APP 12)
- Request correction of any inaccurate, out-of-date, or incomplete information (APP 13)
- Opt out of receiving marketing communications at any time
- Request deletion of your personal information, where we are not required by law to retain it
- Complain about our handling of your personal information
To make a request or exercise any of your rights, contact us at support@theriverwoodbranding.co. We will respond to access and correction requests within 30 days.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to collect usage data and improve your experience. Cookies are small text files stored on your device when you visit our site.
We use cookies for:
- Website functionality and performance
- Analytics (understanding how visitors use our site)
- Remembering your preferences
You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain features on our website.
We do not use cookies for targeted advertising.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure, in accordance with APP 11 (Security of Personal Information). However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as it is needed for the purposes for which it was collected, or as required by law. Enquiry data from prospective clients who do not proceed to engagement is retained for no longer than 24 months, after which it is securely deleted.
External Links
Our website may include links to external websites. We are not responsible for the privacy practices or content of those external sites. We recommend reviewing their privacy policies before sharing any personal information.
Children's Privacy
Our website and services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. Your continued use of the website after changes are posted constitutes your acceptance of the updated terms.
Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us at support@theriverwoodbranding.co. We will investigate and respond to your complaint within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au
- Post: GPO Box 5218, Sydney NSW 2001
Contact
If you have any questions about this Privacy Policy, contact us at:
The Riverwood Branding Co.
Brisbane, Queensland, Australia
support@theriverwoodbranding.co
